All Sales Final Policy
Thank you for shopping with Sibley Scents. Please review our All Sales Final policy below. By completing a purchase, you acknowledge and agree to the terms outlined here.
All Sales Are Final
All purchases made from Sibley Scents are final. We do not accept returns, exchanges, cancellations, or issue refunds under any circumstances once an order has been placed.
Order Accuracy
Please review all product details, sizing, custom selections, and quantities before completing your purchase.
If you have questions about a product, we encourage you to contact us prior to ordering.
Damaged or Defective Items
While sales are final, we want you to receive your items in excellent condition.
If you believe your item arrived damaged or defective, please notify us within 7 days of delivery with the following:
Order number
Description of the issue
Clear photos or videos of the damage/defect
We will review the situation to determine if a replacement or store credit is appropriate.
Custom / Made-to-Order Products
All customized items and made-to-order products are non-refundable and non-exchangeable.
Please double-check all personalized information before submitting your order.
Contact Us
If you have questions about this policy or need assistance, you can reach us at:
Email: sibleyscents@gmail.com